Refund policy

Returns (Accepted With Conditions)

We accept returns under the following terms:

• Original shipping costs are non-refundable.
• Return shipping is the buyer’s responsibility.
• A 15% restocking fee applies to all eligible returns.
• Items must be unused, uninstalled, and returned in original condition (and packaging when reasonably possible).
• Returns must be initiated within 30 days of delivery (based on carrier tracking).

Note: If a returned item shows signs of installation, use, modification, excessive wear, damage, or missing components, the return may be declined or subject to additional deductions.

Refunds

Once your return is received and inspected, we’ll issue a refund to the original payment method for the item price minus the 15% restocking fee (and any non-refundable shipping costs, if applicable). Refund timing depends on your bank/payment provider, but we process approved refunds after inspection.

Damaged or Broken Parts on Arrival

If your box arrives with broken parts, Squirrel Boxes will ship replacement parts to you. To help us fix it quickly:

• Report damage within 48 hours of delivery
• Include your order number and clear photos of:
  • the damaged parts
  • the packaging (inside and outside)
  • the shipping labe